Personal service

In these days of automated and scripted calls, PolicyDirect is still proud to offer a personal customer service to all our valued clients.

If you find that that online products do not seem to cater for your needs, perhaps due to age or medical conditions, or you would rather talk to a member of our friendly and helpful team for advice or assistance please call 01603 613531 between 9am and 5pm Monday to Friday.

We don’t have call centre staff reading out fixed, scripted responses to your questions. When you call Policy Direct, you will speak to a fully trained and experienced member of our team, who are happy to help you with your specific questions.

If you call outside of normal office hours please leave a message with your name, contact number and brief enquiry and we will endeavor to call you back the next working day.

You can also send us a message via our contact form

Our offices in Jonathan Scott Hall, Norwich

Our offices